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Frequently Asked Questions

Get expert answers to the most common questions about lash extensions, aftercare, appointments, and services from Calgary's leading lash technicians at Downtown Lashes.

Whether you're new to lash extensions or a regular client, find comprehensive answers to help you make informed decisions about your lash journey.

General Lash Extension Questions

Lash extensions are individual synthetic or natural fibers that are carefully applied to each of your natural lashes using professional-grade adhesive. They enhance length, volume, and curl to create fuller, more dramatic-looking lashes without the need for daily mascara application.
Lash extensions typically last 6-8 weeks, following your natural lash growth cycle. However, most clients prefer fill appointments every 2-3 weeks to maintain fullness as natural lashes naturally shed. With proper care and regular fills, you can maintain beautiful lashes indefinitely.
When applied properly by certified technicians using appropriate weights and lengths, lash extensions will not damage your natural lashes. We use safe, professional-grade adhesives and follow strict application guidelines to ensure the health of your natural lashes.
Classic lashes: One extension per natural lash for a natural, enhanced look.
Volume lashes: 2-5 ultra-fine extensions per natural lash for fuller, more dramatic results.
Mega volume lashes: 6+ ultra-fine extensions per natural lash for maximum drama and fullness.
Yes, but mascara is typically unnecessary with lash extensions. If you choose to wear eye makeup, use oil-free products and avoid waterproof formulas. Use gentle, lash-extension safe makeup remover and be careful not to tug on the extensions when removing makeup.

Appointments & Services

Initial full sets typically take 1.5-3 hours depending on the style chosen. Classic sets are usually 1.5-2 hours, while volume and mega volume can take 2-3 hours. Fill appointments generally take 1-1.5 hours.
Come with clean lashes (no makeup or mascara), avoid caffeine if possible to minimize eye fluttering, remove contact lenses, and plan to keep your eyes closed for the duration of the service. Bring headphones if you'd like to listen to music or podcasts.
Our pricing is competitive within the Calgary market. Classic full sets start at our base price, with volume and mega volume options available at higher price points. Fill pricing depends on the time since your last appointment. Contact us for current pricing and package deals.
Yes! We offer complimentary consultations to discuss your desired look, assess your natural lashes, and recommend the best service for your lifestyle and preferences. Consultations can be done before your appointment or as a separate visit.
We require 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may result in a cancellation fee. We understand emergencies happen and will work with you on a case-by-case basis.

Aftercare & Maintenance

Yes, after the first 24-48 hours you can shower normally. Avoid direct water pressure on your lashes, gently pat dry with a clean towel, and brush through with a clean spoolie brush once dry. Hot steam from long showers can weaken the adhesive over time.
Use a lash extension-safe cleanser daily to remove oils, makeup, and debris. Gently cleanse with a soft brush or clean fingertips, rinse thoroughly, and pat dry. We recommend and sell professional lash cleansers for optimal results.
Yes, but wait 24-48 hours after application. Chlorinated pools and salt water can affect the adhesive, so rinse your lashes with fresh water afterward. Excessive sweating and heat can also impact longevity, so cleanse gently after workouts.
Avoid oil-based products near the eyes, pulling or tugging on extensions, sleeping face-down, using waterproof mascara, mechanical eyelash curlers, and excessive heat exposure. These can all cause premature lash loss or damage.
Most clients get fills every 2-3 weeks to maintain fullness. The exact timing depends on your natural lash growth cycle, lifestyle, and how well you follow aftercare instructions. Some clients can go longer, while others prefer more frequent touch-ups.

Troubleshooting & Concerns

Rapid lash loss can be due to poor aftercare, exposure to oils, hormonal changes, medications, or improper application. Contact us immediately for an assessment - we offer complimentary consultations to identify and resolve retention issues.
While rare, some people can develop sensitivities to the adhesive. Symptoms include redness, itching, or swelling. If you experience any discomfort, contact us immediately for removal. We offer patch testing for sensitive clients.
Client satisfaction is our priority. Contact us within 48 hours if you're not completely happy with your service. We offer complimentary adjustments and will work with you to achieve your desired look.
Yes, lash extensions are safe during pregnancy and breastfeeding. However, hormonal changes may affect retention. Some clients experience faster or slower lash growth during this time. We'll adjust your service accordingly.
Never attempt to remove extensions yourself - this can damage your natural lashes. We offer professional removal services using safe adhesive dissolvers. The process takes about 30 minutes and leaves your natural lashes unharmed.

Still Have Questions?

Can't find the answer you're looking for? Our experienced lash technicians are here to help with any questions about lash extensions, aftercare, or services.

Contact Methods

Phone: 1-888-341-LASH (5274)
Email: info@downtownlashes.com
Text: Available during business hours
In-Person: Complimentary consultations

Quick Assistance

Pre-Appointment: Preparation questions
Aftercare Support: Care guidance
Booking Help: Service selection
Emergency: Immediate concerns